After completing A+ 2001 Hardware and Operating System Certification: Troubleshooting, the user should be able to:

	Deal with clients professionally and gather important symptom information
	Find clues to help solve system problems
	Use software diagnostics to identify problems
	Test hardware problems
	Isolate system problems and dead system causes
	Find and resolve operating system problems

Initial Troubleshooting Tips

	Initial troubleshooting steps
	Performing a visual inspection

Software Diagnostics

	Using software diagnostics
	Using Dr. Watson

Hardware Troubleshooting

	Internal hardware
	Special troubleshooting procedures

Tracking Down Problems

	Checking a dead system
	Non-classified problems
	Isolating undefined problems

Operating Systems Troubleshooting

	Basic troubleshooting
	Troubleshooting MS-DOS
	DOS operating problems

Problems Starting Windows 9x and 2000

	Troubleshooting Windows 9x and 2000
	Creating an emergency startup disk
	Windows 9x startup problems
	Windows 2000 startup problems

Isolating Windows 9x and 2000 Problems

	Windows 9x log files
	Windows 9x and 2000 Help files
	Using the Windows 9x Device Manager
	The Windows 9x system tools
	Windows 2000 Event Log service
	Computer Management Console

This course has the following features:

	Exercises that allow users to practice course skills
	A file containing the text of the exercises
	Activities that allow users to apply concepts in an interactive questioning environment
	A glossary
	A Skill Assessment

Experience working with computer hardware and software.

	A+ 2001 Hardware and Operating System Certification: Computer Introduction (APLU01)
	A+ 2001 Hardware and Operating System Certification: The System Board (APLU02)
	A+ 2001 Hardware and Operating System Certification: Connecting Peripherals (APLU03)
	A+ 2001 Hardware and Operating System Certification: Operating Systems (APLU04)
	A+ 2001 Hardware and Operating System Certification: MS-DOS (APLU05)
	A+ 2001 Hardware and Operating System Certification: Windows 9x and 2000 (APLU06)
	A+ 2001 Hardware and Operating System Certification: Disk Drives (APLU07)
	A+ 2001 Hardware and Operating System Certification: Monitors (APLU08)
	A+ 2001 Hardware and Operating System Certification: Modems (APLU09)
	A+ 2001 Hardware and Operating System Certification: Printers (APLU10)
	A+ 2001 Hardware and Operating System Certification: Networks (APLU11)

A+ 2001 Hardware and Operating System Certification: Maintenance Tasks (APLU13)

Intel®, Pentium®, Pentium II®, Pentium III® MMX®, Celeron® are registered trademarks of Intel Corporation.
Cyrix® is a registered trademark of Cyrix Corporation.
AMD®, Athlon®, Duron®, K5®, and K6® are registered trademarks of Advanced Micro Devices, Inc.
FireWire® is a registered trademark of Apple Computer, Inc.
Microsoft® is a registered trademark of Microsoft Corporation.
Windows 95®, Windows 98®, Windows 2000®, and Windows NT® are trademarks of Microsoft Corporation.